SHIPPING & RETURNS
We refund all full priced items.
Items must be posted in the mail within3 days of receiving your order. Any items posted after this timeframe may be denied.
Items must be returned in their original condition including packing ,tags, shoe boxes and sanitary labels.
Once THEDOUBLEV has received your returned package, all returned items will be inspected before a refund or store credit is issued.
***THEDOUBLEV reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
No restock fees.
Please allow 7 business days for a refund to be processed from the date that the returned item is received by THEDOUBLEV. Please allow 15 business days during holiday periods. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card!
Return Shipping is at the cost of the customer and is nonrefundable.
***We recommend returning items through traceable mail, as THEDOUBLEV cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please return all items to the address below.
GRAMMOU 2 , OFFICE 106 ,
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.
All Sale Items cannot be returned for a refund or exchange. Any Sale Items which are returned will be refused upon delivery and returned to sender.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
EXTRA INFO Please note that the goods are your responsibility until they are returned to THEDOUBLEV. THEDOUBLEV will not issue a refund on item/s that are not received or are lost in transit. Shipping is non-refundable except in cases where THEDOUBLEV may have made an error.
*** Please note that the international shipping costs that TheDOUBLEV provide do not reflect the cost of return shipping from countries outside of CYPRUS . It is the responsibility of customers to enquire about the cost of return shipping from their country back to CYPRUS as this fee is in no way covered by THEDOUBLEV.
Cyprus: shipping to your doorstep 3.5euro
Greece: shipping to your doorstep 7 euro